Legal

Privacy Policy

This Privacy Policy explains how SPM Chess Academy ("SPM", "we", "us", or "our") collects, uses, and protects information about parents, students, and visitors who interact with our website, learning portal, CRM, and other services (collectively, the "Services").

Last updated: 16 March 2026

1. Who we are

SPM Chess Academy provides online and offline chess coaching, tournaments, and learning resources for children and families. Our Services include the public website at spmchess.com, the student learning portal, parent login areas, marketing pages, and internal CRM tools used by our team.

2. Information we collect

We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third-party tools we use for analytics and communication.

2.1 Information you provide

Parent and student details (name, email, phone number, city, country).
Child profile details (age, chess level, learning goals, preferred schedule).
Account information for login areas (email, password hash, and related profile information).
Messages you send us through forms, chat, email, or other communication channels.
Billing- and payment-related information shared when you enroll in paid programs.

2.2 Information collected automatically

When you browse our website or use our portals, we may automatically collect certain technical information, such as:

IP address and approximate location.
Device type, browser type, and operating system.
Pages visited, time spent on pages, and navigation patterns.
Referring URLs and campaign information (e.g., from ads or social media).

2.3 Cookies and similar technologies

We may use cookies and similar tracking technologies to remember your preferences, secure your sessions, and understand how visitors use the site. You can usually control cookies through your browser settings, but some features of the Services may not function properly if you disable them.

3. How we use your information

We use the information we collect for purposes such as:

Providing, personalizing, and improving our coaching programs and learning experience.
Creating and managing parent and student accounts and access to the learning portal.
Scheduling demos, classes, and batches, and sharing updates about your child's progress.
Responding to your questions, requests, and support needs.
Processing enrollments, payments, and administrative tasks.
Sending important service, policy, or security-related communications.
Analyzing usage patterns to improve our website, curriculum, and operations.
Complying with legal obligations and protecting our rights and users.

4. Legal bases for processing (where applicable)

Depending on your location, we may rely on different legal bases to process your personal data, including your consent, the performance of a contract with you (for example, when you enroll in a program), compliance with legal obligations, and our legitimate interest in running and improving SPM Chess Academy.

5. How we share information

We do not sell your personal data. We may share information in the following situations:

Service providers: With trusted vendors who help us operate the website, learning portal, CRM, analytics, email delivery, or payment processing.
Coaches and academic staff: With SPM coaches and academic team members who need access to support your child's learning journey.
Legal requirements: When required by law, regulation, legal process, or governmental request.
Business transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business, where permitted by law.

6. International data transfers

Our team and infrastructure may be located in different countries. By using our Services, you understand that your information may be transferred to and processed in locations outside your home country, where data protection rules may differ. Where required, we take reasonable steps to ensure an appropriate level of protection for your data.

7. Data retention

We retain personal data for as long as necessary to provide our Services, meet legal and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it according to applicable laws.

8. Children's privacy

Our programs are designed for children, but we only work with parents or legal guardians when it comes to registrations, payments, and primary communication. We expect parents or guardians to provide consent and oversee their child's participation. If you believe a child has provided personal data to us without appropriate consent, please contact us and we will review and take appropriate action.

9. Your rights and choices

Depending on your location, you may have rights over your personal data, such as the right to access, correct, update, or delete certain information we hold about you. You may also have the right to object to or restrict certain processing, or to withdraw consent where we rely on consent.

To exercise these rights, please contact us using the details in the Contact ussection below. We may need to verify your identity before completing your request.

10. Communications and marketing

We may send you emails or messages about demo bookings, batch schedules, program updates, or learning resources. You can opt out of non-essential marketing communications at any time by following the unsubscribe link in our emails or by contacting us.

11. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.

12. Third-party websites and tools

Our Services may contain links to third-party websites or integrate with third-party tools (such as payment gateways, video platforms, or analytics providers). This Privacy Policy does not cover how those third parties handle your data. We encourage you to review their privacy policies before interacting with them.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you through the website or by other appropriate means.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

SPM Chess Academy

O-305 Sukanta Nagar, Salt Lake Sector IV

Bidhannagar, Kolkata 700098, India

Email: admin@spmchessacademy.com

Phone: +91 92041 23400